CUSTOMER SATISFACTION SURVEY

How did you become familiar with RWT?

Sales and Marketing Team

Recommendation from Other Customers

Other

Main advantage of RWT compared to other transport companies:

Competitive Pricing

Cargo Transit Time

Variety of Services (including loading

unloading

and multimodal transportation)

4Professional Conduct

Follow-up

and Proper Communication by Staff

1. Quality of services in meeting your expectations

2. Compliance with delivery schedules and on-time shipment delivery

3. Ease of communication and staff interaction

4. Professionalism and expertise of employees

5. Management of changes and flexibility in contract management

6. Quality of communication and shipment tracking updates

7. Cargo safety and security during transportation

8. Transparency of pricing and costs

9. Quality of documentation and operational processes

10. Overall satisfaction compared to other transportation companies

11. Likelihood of using the company’s services again in the future